Kanaventure

Support

Need a hand with one of our games? Tell us which game, your phone or tablet model and what happened. A screenshot helps too.

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Ghombie questions

My progress is gone, or I got a new phone or tablet

Your progress is saved on your device only, so it doesn't move to a new phone or tablet by itself, and deleting the game deletes it. On iPhone and iPad, restoring from an iCloud or computer backup may bring it back.

I paid but didn't get my item

Open the Store from the home screen and tap Restore purchases. If it's still missing, email us with the order number from your receipt (Apple emails you a receipt; Google Play order numbers start with “GPA.”).

How do I get a refund?

Refunds are handled by the store you paid through:

How do I change my ad choices?

Open Settings from the home screen and tap Privacy choices (it appears wherever the consent rules apply). On iPhone and iPad, you can also turn tracking off in Settings → Privacy & Security → Tracking. More in the privacy policy.

How do Potions work?

Each try at a new stage uses a Potion, and you get it back when you win. Replaying a stage you've finished is free. Purple Potions refill by themselves, one every 20 minutes, up to 5. Golden Potions come from the daily challenges and from videos, and they never expire.

I'm stuck on a stage

Before your first move, tap the Crystal Ball at the bottom right of the stage. It draws the first moves of the way to win as gold arrows, and hints you've opened for a stage stay open on later tries. Remember that the zombie makes the same turn as the ghost, from its own point of view, so try a move and watch which way it goes.